Policies
Privacy policy
Ribble Valley Soft Play Hire ("we", "us") is a family-run soft play and event hire business based in Clitheroe, Lancashire. This policy explains what we do with the information you share with us when you enquire about or book a hire.
Last updated: January 2026
What we collect
When you fill in our enquiry form or get in touch, we may collect:
- Your name, email address and phone number
- Details of your event — the date, times, venue name and postcode
- The packages, themes and personalisation you're interested in
- Anything else you choose to tell us in the notes
How we use it
We only use your details to:
- Reply to your enquiry and check availability
- Arrange and deliver your booking
- Contact you about your event, including delivery and collection
We don't sell your information, and we won't add you to marketing lists without asking first.
How we keep it safe
Your enquiry form includes spam protection. We keep your details only for as long as we need them to manage your booking and our records, and then delete them.
Your rights
You can ask us at any time to see the information we hold about you, correct it, or delete it. Just get in touch and we'll sort it out.
Questions?
Happy to talk anything through before you book. Email ribblevalleysoftplayhire@gmail.com or call 07476 580818.
